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In my shoes - Amanda Andrews

For Amanda and her team, the pandemic continues to present a constant challenge.

In the last 12 months it has been harder than ever to ensure East Midlands Ambulance Service (EMAS) has the right information about staff resourcing levels, absences and working hours so that colleagues receive the right pay for all they are doing, and our patients get the right response to their emergencies.  

The Big Three


Together with our staff and stakeholders we created ‘The Big 3: Respond | Develop | Collaborate’, to summarise EMAS’ vision, strategic objectives and values.

Find out more about our values.

New calls process for GPs and HCPs

A paramedic in our 999 control room wearing green uniform and headset looking at computer system

The way we manage calls from GPs and other healthcare professionals (HCPs) requesting an ambulance changed from Tuesday 1 October 2019. Find out more.

About EMAS

East Midlands Ambulance Service provides emergency 999 care and telephone clinical assessment services for a population of 4.8 million people.

On average we receive a new 999 call every 40 seconds (1,026,249 emergency and urgent calls received during 2018/2019).

In an emergency call 999. If it's not an emergency but you still need medical help, call telephone number 111.

EMAS is an equal opportunities employer. Each year we publish Modern Slavery Act and Gender Pay Gap statements.