Without the vital work of our Corporate Services teams, our frontline crews would not be able to reach patients and save lives.
Corporate Services at EMAS cover several different directorates. Every team plays a crucial role in ensuring that EMAS services are efficient and fit for purpose.
"I joined EMAS in May 2023 as a Project Support Officer. It's an exciting role; I'm currently supporting the NHS Pathways project. I work with a lovely, experienced, and supportive team. Every day is different, offering learning and development. I love that this role allows me to support efficient delivery of patient care."
Chukwuka Oguchi - Project Support Officer
"The Performance Management and Information Team is very collaborative and supportive. My role, reporting for NEPTS (Non-Emergency Patient Transport), assists the wider team with activity, KPI and analytics. Our shared aim is to reduce wait times and improving the overall experience for patients, while maintaining efficiency across the service."
Jaclyn Eyre-Bradley - Senior Analyst
Corporate Services directorates and teams
Our Corporate Services teams are staffed by specialists from a wide range of professions.
The directorates and teams include:
Workforce planning
Recruitment
Education, development, and training
Equality, diversity, and inclusion
Health and wellbeing
Staff experience and engagement
People’s services and policy
Trade Union partnerships
Trust secretarial
Litigation
Risk management
Care Quality Commission compliance
Legal services
Strategy
Commercial services (patient transport services and events)
Business planning and development
Information Management and Technology, Information Governance, cyber security
Performance Management Information
Transformation, efficiency service improvement
Communications and Engagement
Provider collaboratives and partnerships
Financial management
Counter fraud
Local Security Management Service
Estates
Fleet, logistics and supplies
Commissioning and contract management
Sustainability and Green plan
Clinical strategy and model; effectiveness; and standards.
Caldicott Guardian
Corporate medical advice
Critical Ambulance Response Unit
Quality assurance and improvement
Patient experience
Patent safety
Safeguarding
Infection, prevention & control
Coronial services
Health and safety
Freedom To Speak Up
Care Quality Commission ERO
Mental health
Frequent callers
"Our team's aim is to help continually improve the service we provide our patients and the communities we serve. We have a very supportive team who, despite our very high workload and the emotional aspects of the work we undertake, all pull together to ensure that we maintain the standard of our responses to the many organisations and people that contact us."
Jon-Martin Miller - Quality Improvement Facilitator
