Welcome to Patient Transport Services
People are at the heart of everything we do, which is why we provide a professional high-quality service across the East Midlands, 365 days a year.
EMAS provides non-emergency patient transport (NEPTS) in Derbyshire and Northamptonshire for patients who need medical or clinical support to get to and from their healthcare appointments.
Our aim is to provide a reliable service to patients. This gives them, and their families, the reassurance that they will get to their vital scheduled appointments on time.
We reduce the potential anxiety that our patients may have otherwise faced in figuring out the logistics of using alternative modes of transportation which would not be able to meet their specific medical needs throughout their journey.
Our 295 hardworking NEPTS colleagues are dedicated to delivering outstanding patient care for our non-emergency patients who require our specialist support to get to and from their hospital appointments safely in a monitored and controlled environment.
Please consider whether you, a family member, friend or carer are able to drive yourself to your appointment before requesting transport.
If you identify no other suitable alternative of getting to and from your healthcare appointment, please get in touch with us on 0300 300 3434 and they will assess your eligibility for transport.
Update to our Patient Transport Service to support COVID-19 planning - 17 May 2021
As England currently navigates through the roadmap out of lockdown, we are continuing to take all necessary steps to ensure that our Non-Emergency Patient Transport Service (NEPTS) is able to convey patients as safely as possible.
While the new guidance from 17 May 2021 emphasises personal responsibility rather than government rules, we are continuing to follow the national recommended guidance regarding social distancing in order to reduce the risk of COVID-19 transmission.
This outlines maintaining social distancing where possible in order to protect vulnerable patients. One of the measures we are taking is seating patients away from crews and asking patients and their chaperone to wear protective face masks.
We will call you ahead of your appointment to ask a series of questions.
We understand you will have already gone through some of these questions before, however it is important for us to triage all our patients and their chaperones in advance to ensure your safety and the safety of our other patients and staff.
These steps significantly reduce our capacity and limit our ability to provide transport for those most in need.
Despite our best efforts to ensure we continue to provide an acceptable level of service, you may experience delays while we ensure we remain a COVID-secure operation.
If you require a chaperone to accompany you then do ensure where possible that this person is a member of your household. This provides the safest means of transport for you and all our other patients during the on-going COVID-19 pandemic.
Thank you for playing your part to protect yourselves and other service users during this pivotal moment.
If you have any concerns or queries then you can call us on 0300 300 3434.