For paramedic Holly Moore, caring for patients is only part of what makes the role rewarding. Over the past year, she has also shared her knowledge and experience with colleagues through a major training programme, creating learning resources, coordinating sessions and helping deliver training to more than 500 colleagues.
Her efforts were recently recognised at the Leicester, Leicestershire and Rutland (LLR) Reward and Recognition event, where she received the Support Staff Award.
“Receiving the award was a real honour. Leading the training programme was a huge responsibility, but also a privilege, and it means a lot to have that worked recognised.”
The award celebrates people whose contributions often take place behind the scenes but make a real difference to colleagues and patient care.
While working on alternative duties, Holly designed and delivered training, created video resources based on staff feedback and helped organise familiarisation sessions.
The project gave Holly the opportunity to take on a different challenge and develop skills outside her usual role.
A career in paramedicine
Helping people has always been a driving force for Holly. It is what led her to become a paramedic and continues to motivate her day-to-day role caring for patients.
Although no two days on the frontline are ever the same, Holly enjoys being able to make a positive difference when people need support most.
Alongside patient care, Holly has also developed an interest in teaching and sharing knowledge with others.
That made the training programme an opportunity she was keen to get involved with.
Taking on something new
Leading the programme gave Holly the opportunity to work with colleagues from across the service while developing skills outside her usual role.
“I’ve always enjoyed mentoring and teaching, so the opportunity to lead a project like this really appealed to me.
“Knowing that more than 500 colleagues would be involved showed just how important it was, and I wanted to play a part in making it a success.
“It was a big challenge, but one I was excited to take on.”
The project involved developing resources, organising sessions and working closely with colleagues throughout the training.
The value of teamwork
For Holly, one of the most rewarding parts of the programme was the chance to contribute in a different way.
“Caring for patients will always be the most important part of our role, but looking out for each other matters too. When colleagues are able to learn from one another and share their experiences, everyone benefits.”
This programme gave Holly the opportunity to collaborate with people from a wide range of backgrounds and experiences.
Looking ahead
Receiving the Support Staff Award gave Holly an opportunity to reflect on a project that challenged her and broadened her experience.
“I’d like to continue developing clinically, but teaching is something I’m really interested in as well. I’d love to explore more opportunities to help colleagues develop alongside my frontline role.”
As EMAS marks this year’s International Paramedics Day (Wednesday 8 July), Holly’s story highlights the different ways paramedics contribute to the service – from caring for patients on the frontline to helping colleagues learn, develop and grow.