Infection prevention and control

Committed to infection prevention and control

A key priority for us is providing a clean and safe environment for the delivery of healthcare. We are committed to reducing the risks of Healthcare Associated Infections (HCAI) by identifying and reducing infection risks, continually developing safer working practices and following policies and procedures.

Through our Quality Everyday programme and our specialist IPC audits we regularly audit our performance against the Health and Social Care Act 2008, Code of Practice for reducing HCAIs and related guidance. This is monitored through our Infection Prevention and Control Group and Clinical Governance Group and ultimately through our Trust Board.

Ambulance deep cleaning

All emergency ambulances, fast response vehicles and patient transport services vehicles are cleaned by our patient facing staff throughout their shift.  

The vehicles are deep cleaned every six weeks by our Ambulance Support Team.

If a vehicle is soiled during a 999 call or Patient Transport Services (PTS) transfer, the crew will inform their control room that the vehicle needs to be taken off the road for a deep clean. Wherever possible, the crew will transfer to a replacement vehicle so they can remain operational. 

If you have a concern regarding cleanliness of a vehicle please contact our Patient Advice and Liaison Service (PALS).

Infection prevention and control is everyone’s responsibility 

The easiest and most effective way to reduce the spread of infection is through good hand hygiene.

This means washing hands regularly with soap and water or using hand sanitisers. Watch this short video to see the best technique to use. 

999 calls - If you need to phone 999 and currently have an infection please advise us during the call.

Patient Transport Services - If you are using this service, please can you  advise us if you have an infection. The number to call is 0300 300 3434.

Healthcare professionals (HCPs) booking patient transfers or arranging transport please ensure you advise us if the patient has any communicable infections to ensure we arrange appropriate transport for the patient. Find further information on requesting an ambulance if you are a GP or a HCP