Care Quality Commission

CQC Report

All NHS organisations are subject to regular inspections by the Care Quality Commission (CQC). This is to ensure services are providing care that's safe, caring, effective and well-led.

EMAS was last inspected in February 2017. This led to us being given an overall rating of "requires improvement."

The inspection did not look across the whole service at EMAS. They looked at:

  • The safety and effectiveness of Emergency and Urgent Care Services.
  • The safety and effectiveness of the Emergency Operations Centre.
  • Safety, effectiveness and well led at provider level.


The CQC key findings at the time of inspection include: 

  • Caring, professional staff delivering compassionate, patient focused care despite challenges due to continued demand.
  • Joint working arrangements with other NHS and blue-light organisations improving accessibility of patient services, particularly those located in remote areas and for patients who require mental health care.

  • A Sepsis pilot in North and North East Lincolnshire is providing prompt lifesaving treatment.

  • A highly effective recruitment campaign which has received a national award for equality and diversity in recruitment.

  • Meet national and locally contracted response time targets for Red 1 and Red 2 categorised calls, and improve call taking response times.

  • Continue to work with other providers and commissioners to reduce handover delays and improve timeliness of resource allocation in Emergency Operations Centre.

  • Continued provision of sufficient clinical mentors for newly qualified staff.

  • Ensure staff receive, read and understand information when there are updates to trust policies, procedures or clinical practice.

Read the CQC report on the CQC website.