East Midlands Ambulance Service NHS - NHS Trust
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Your local ambulance service - key facts

We receive on average 2,000 calls a day - that's a new 999 call every 45 seconds.

 

Patient care and treatment is provided at the scene of the emergency or in our emergency vehicles en-route to hospital or a treatment centre.

 

We provide Patient Transport Services in North and North East Lincolnshire and parts of Nottingham, for people who have routine hospital or clinical appointments.

 

We have two control rooms - Emergency Operations Centres - at Nottingham and Lincoln.

 

Over 2,700 people work at East Midlands Ambulance Service, with our largest workforce group being frontline colleagues.

 

We serve a resident population of 4.8million across the East Midlands (Derbyshire, Leicestershire and Rutland, Lincolnshire (including North and North East), Northamptonshire and Nottinghamshire), across 6,425 square miles.

 

Each year we respond to over 616,000 emergency and urgent calls.

 

   

Our performance and the quality of our care

 

Constantly monitoring our performance is essential as it is a vital indicator of how well we respond to patient need and how we can ensure standards of care are not only maintained but continuously improved upon.

 

All NHS ambulance services must respond to 75% of Red emergency calls (the most serious and life threatening) within 8 minutes. Red calls can include patients having a heart attack or experiencing severe breathing difficulties. The quicker a patient receives treatment the better the chance of survival.

 

For all other calls, ambulance services are not measured simply on time alone, but on how we treat patients and the outcomes of the treatment.

 

A set of Clinical Quality Indicators allow us to identify areas of good practice and areas which need improvement. Green calls mean that patients get the right treatment at the right time. Using information given to us by the caller the most appropriate response is allocated. If the patient’s condition is life-threatening or serious they will receive an ambulance response and a face-to-face assessment will be made. If the condition is non-life threatening a telephone assessment will be made by one of our skilled clinicians who will help direct the patient to the right care (this could be to visit their GP, a minor injury unit, or a non-emergency ambulance will be sent to assess the patient face-to-face).

 

Take a look at the call categorisation chart opposite to find out more about the way we respond to 999 calls.

 

Performance data

 

To access the latest Ambulance Quality and Clinical Quality Indicator data, please click here

 

Click here to find out more about our services 

 

                    

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The area we serve
The area we serve

 

 

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Responding to 999 calls - your at a glance guide - 2014