Patient Voice

Patient Voice

group of volunteers, Director of Quality, patient representative and Vice-Chair John Crouch and PALS all smiling towards the camera, stood in corner of a room in front of blue chairs with 1 lilac wall and 1 white wall that have a windows showing greenery outside.

EMAS Patient Voice is a group of volunteers chaired by the Director of Quality; supported by patient representative and Vice-Chair John Crouch. 

The EMAS group meets every two months in Nottingham, with two sub-groups set up to look at more local issues and other county-based groups being created over the next few months.

They give the patient perspective on the way we operate and help us to develop services and make them more patient friendly. 

Patient Voice act as the link between patients and the Board, allowing us to report back to both parties and keep the conversations and development work going.

The group visit various parts of our service including ambulance stations and our Emergency Operations Centre (control room), and engage with patients and staff wherever possible and appropriate. 

After each visit or piece of work the group are involved in, they produce a report and submit it to our Quality Governance Committee or Patient Experience team so that we can review the findings and better hear the patient voice.

If you are interested in joining the EMAS Patient Voice team, or a more local team in the county where you live, please email