Calls come into East Midlands Ambulance Service's clinical assessment team
East Midlands Ambulance Service (EMAS) has unveiled a raft of measures it is taking to help meet the expected record levels of demand this winter.
While every winter means an increase in demand, a rising population and growing numbers of older people and those with multiple, long-term conditions means the service is forecasting even more calls.
EMAS chief executive Richard Henderson said: “We know we will be busy and we know that at times we will have to prioritise patients, treating those with urgent and immediately life-threatening injuries and conditions first and asking others to wait until crews become available.
“There is no one single thing that will ease demand but we all have a part to play.
“We continue to work with all hospitals across our region to reduce delays when handing over patients at accident and emergency departments so that our vehicles are back out on the road as soon as possible.
“We are working closely with GPs and our hospital and community health trust partners to reduce the number of people we take to accident and emergency by establishing and clarifying new pathways.
“We are promoting information for patients about the best, quickest and most appropriate places to get the help, for example visiting a pharmacist or local urgent treatment centre.
“And we are supporting our staff to help keep them healthy at work and out on the road during what we expect to be a sustained period of high demand.”
Long-term transformation within EMAS and work with other NHS and care system partners to operate more effectively will also support winter-related moves to reduce 999 calls and journeys to accident and emergency departments.
EMAS is already investing in extra clinical staff (280-plus by the end of the current financial year), ambulances and other resources to help us respond more quickly and more consistently to 999 calls and urgent GP requests.
Between now and the end of December, 47 Urgent Care Ambulances will be introduced across the East Midlands to support our newly recruited Urgent Care Assistants.
Following the recent introduction of 68 new accident and emergency ambulances, a further 67 will come into service between December and March. Of these, 40 are replacements and 27 are additional vehicles.
This is part of an £8.7million investment in EMAS’s fleet.
As in previous years, EMAS is preparing for demand to rise during December and into January. Activity is anticipated to be high on key dates (Friday December 21 and New Year’s Day, for example) and incidents in December and January are likely to peak at around 4,000 a day.
Overall activity is expected to be 3.2% higher than last winter.
In readiness, measures being implemented by EMAS include:
- ·Our staff working closely with hospitals to cut handover delays and to admit more patients directly to their point of treatment, rather than through accident and emergency
- ·Increasing resources and piloting new shift patterns and increasing the number of support staff working over the festive period to help cope with surges in demand and allowing frontline crews to focus on patients
- ·Offering all EMAS staff the latest flu vaccine to protect them and cutting the risk of the illness spreading to others
- ·Supporting staff to keep them physically and mentally fit – resilience training, peer-to-peer support – to ensure they are available to continue providing care during sustained periods of high demand
- ·Strongly supporting national campaigns helping people to stay well this winter, choose the most appropriate service and for at-risk groups – older people, those with long-term heart conditions or breathing difficulties – to have the seasonal flu vaccination
- An EMAS static ambulance will be based in Leicester city centre from 10pm on New Year's Eve to 6am on New Year's Day. This paramedic crew in a fast response vehicle will treat minor injuries to help avoid unnecessary ambulance calls and journeys to A&E
- ·A Dynamic Emergency Care Centre will operate in Northampton town centre from 10pm on New Year’s Eve until 6am New Year’s Day. Working with a nurse practitioner from Northampton General Hospital, the centre will provide on-the-spot treatment to reduce ambulance call-outs and journeys to A&E.
Mr Henderson said: “Last winter was our busiest ever and our existing contingency plans mean we are ready to react to adverse weather or if flu affects large numbers of people.
“We don’t know for sure that these things will happen, but we can safely assume the number of people overall getting ill and needing our help this winter will rise.
“I am confident we have plans in place to ensure we are working as effectively as possible as a trust and as part of the health and care system. Meanwhile our longer-term plans will put us in a stronger position as we head for 2020.”
EMAS is also working with NHS partners, social care and police to take patients directly to the most appropriate service, avoiding accident and emergency departments whenever it is safe to do so.
Aiming to assess and treat more patients at the scene and for clinically trained staff to give support and advice over the phone when it is safe to do so, rather than take people to hospital.
- ·EMAS Clinical Assessment Teams being able to access greater levels of patient information (currently being piloted in Leicestershire) to improve the quality of assessments and deliver the most appropriate care
- ·Piloting mental health nurses in our call centres and 999 community hubs to provide over-the-phone and face-to-face care to patients for whom busy accident and emergency departments may not be the most appropriate place for treatment
- ·Working with GPs, community health and social care teams to treat more falls patients, frail and older people in their homes or in the community, rather than taking them to accident and emergency departments
About East Midlands Ambulance Service NHS Trust
East Midlands Ambulance Service NHS Trust provides emergency and urgent care, patient transport and call handling and clinical assessment to a resident population of 4.8m people in six counties covering 6,425 square miles.
Our aim is to respond to patient needs in the most appropriate way, developing our organisation to become outstanding for patients and staff, and collaborating to improve healthcare.
Our emergency operations centres receive 989,486 emergency and urgent calls each year – that’s one every 32 seconds. On average, it takes us nine seconds to answer a 999 call.
Paramedics and nurses in our clinical assessment teams dealt with 211,343 calls during 2017- 2018, advising patients and, where appropriate, signposting them to services and places where alternative care can be provided.
We have 3,340 staff and our total expenditure for 2017-2018 was £178.3million.
In 2017-2018 we received an additional £9m investment for extra clinical staff (240 by the end of the financial year), ambulances and other resources to help us respond more quickly and more consistently to 999 calls and urgent GP requests for ambulances. A further £10m could be released during 2018-2019 if we meet financial targets.
We provide non-emergency Patient Transport Services (PTS) in Derbyshire for patients registered with GPs who need clinical or medical support to get to health appointments.
Our Hazardous Area Response Team (HART) is trained and equipped to deal with major and hazardous material incidents.
Our 999 crews are supported by community first responders, emergency first responders and medical first responders, who provide different levels of support, often in more rural areas, we work with three separate air ambulance teams and a team of doctors who support our 999 crews at serious incidents, such as traffic collisions.