The Care Quality Commission (CQC) will be visiting our service on 21 February for a three day follow up inspection to speak to staff and patients, and gather information about the care East Midlands Ambulance Service (EMAS) provides.
The CQC inspects organisations including ambulance services, hospitals, care homes, GPs etc, to ensure they are meeting national standards. Our last CQC inspection was in November 2015 and the findings were published in May 2016. This follow up inspection will assess the service against the three key measures that required improvement.
Richard Henderson Acting Chief Executive of East Midlands Ambulance Service said: “We welcome the CQC inspectors and hope to show them the improvements we have made since their last visit. We were sorry and disappointed that we didn’t meet the required standard for the safety, effective and well-led criteria and have invested a significant amount of time in addressing the concerns raised within the 2016 report.”
The CQC report gave EMAS a ‘good’ rating for two of the five measures - caring and responsive, and highlighted several areas of outstanding practice and services our colleagues can rightly be proud of.
We are always grateful when patients share feedback on NHS choices, Patient Opinion, social media and with our Patient Experience Team. The CQC are keen to hear from patients who have used our service. Details of how to contact them are below.