This accessibility statement applies to the East Midlands Ambulance Service website: https://www.emas.nhs.uk/
This website is run by East Midlands Ambulance Service. We want as many people as possible to be able to use our website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We are aware of some issues that may affect the accessibility of some parts of the website:
- our navigation may be difficult to use with a keyboard or screen reader
- on mobile or at 400% zoom content on some pages is lost
- accordions may be difficult to use with a keyboard
- most older PDF documents are not fully accessible to screen reader software
- older videos are missing audio description
- images do not always have clear and descriptive alt text
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email firstname.lastname@example.org
- call 01158 845000
We’ll consider your request and get back to you in 5 working days.
If you cannot view the map on our ‘contact us’ page, call or email us for directions.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out how to contact us
Technical information about this website’s accessibility
East Midlands Ambulance Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances and exemptions’ listed below.
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some of our PDFs do not comply with WCAG 2.1 to Level A and AA which may make them difficult for some of our users to access. For example:
- Graphs and images do not have descriptive alt text so are inaccessible to screen reader users. This fails WCAG success criterion 1.1.1 (Text Alternative)
- They currently do use the correct heading structure, which makes it difficult for screen reader users to navigate the document. This fails WCAG success criterion 1.3.1 (Info & Relationships)
- They have no bookmarks which can make it difficult for screen reader users to discern the structure of the document. This fails WCAG success criterion 2.4.5 (Multiple Ways)
Where possible we plan fix these PDF issues. For any new PDFs, we will ensure they are created in an accessible way.
There are a number of issues with our vacancies page that may affect the accessibility of the page. These include:
- Images have meaningless alt text which might be confusing the screen reader users. This fails WCAG success criterion 1.1.1 (Text Alternative).
- The page is missing heading elements. This fails WCAG success criterion 1.3.1 (Info and relationships)
- The search results are not announced so screen reader users will be unaware that their search has been completed. This fails WCAG success criterion 4.1.3 (Status Message).
This page is provided by a third party and skinned to look like our website.
We’ve assessed the cost of fixing the above issues and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. This is because we do not have direct access to the page and are reliant on the third-party organisation to make the fixes.
There are a number of issues across the whole website that may affect the accessibility of the pages.
- The accordions used across our website are not easily accessible with a keyboard. This fails WCAG success criterion 2.1.1 (Keyboard).
- The primary navigation links are currently marked up with heading elements, which is unnecessary. This fails WCAG success criterion 1.3.1 (Info & Relationships)
- Each link in the primary navigation is currently sat in a list of one item, which is confusing the screen reader users. This fails WCAG success criterion 1.3.1 (Info & Relationships)
- The main menu dropdowns on mobile and the on-page secondary navigation are not keyboard operable so will be inaccessible to non-mouse users. This fails WCAG success criterion 2.1.1 (Keyboard)
- The focus order through the main navigation is not logical and will be time consuming for keyboard only users. This fails WCAG success criterion 2.4.3 (Focus Order)
- Search results are not announced by a screen reader so blind users will be unaware that their search is complete. This fails WCAG success criterion 4.1.3 (Status Message).
- Trust Board videos uploaded to the website to support the Trust Board documents during COVID restrictions will not be captioned due to their length, and thus the amount of time it would take to do this, combined with the limited number of people who will be accessing the video.
We’ve assessed the cost of fixing the above issues and believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.
Due to the website developer no longer providing development solutions to the product which includes this website, when choosing the provider of the next website we will look to ensure the issues which fall under the disproportionate burden are addressed then.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23rd September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Videos published on the site before 23rd September 2020 are exempt from the government accessibility regulations so do not have audio description or a text alternative.
Any new videos will be published to meet accessibility standards.
The accessibility regulations do not require us to provide an alternative to our maps as long as our address is available in an accessible format.
Preparation of this accessibility statement
This statement was prepared on 13 October 2020. It was last reviewed on 3 March, 2021.
This website was last tested on 29th September 2020. This website was tested for compliance with the Web Content Accessibility Guidelines V2.1 level A and level AA, and the test was carried out by Web Usability Partnership Ltd.
We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to deciding on a sample of pages to test.
You can find guidance from the BBC about:
Making your mouse easier to use
Using your keyboard to control your mouse
Alternatives to a keyboard and mouse
Increasing the size of the text in your web browser
Changing text and background colours
How to magnify your screen
Screen readers and talking browsers