FOI publication scheme

FOI publication scheme

Under the Freedom of Information Act, EMAS has a legal obligation to produce a publication scheme that details all the information available from the Trust and where it can be found.

The information has been divided into seven categories:

East Midlands Ambulance Service NHS Trust (EMAS) provides emergency 999 and urgent care services for the population of Derbyshire, Leicestershire, Rutland, Lincolnshire (including North and North East Lincolnshire), Northamptonshire and Nottinghamshire.  

We also provide non-emergency patient transport for patients who live in, and are registered with GPs, in Derbyshire. This service is for patients who need medical or clinical support to get to and from their healthcare appointments.

We employ over 3000 staff at nearly 70 locations, including two emergency operation control (EOC) centres in Nottingham (Horizon Place) and Lincoln (Bracebridge), with the largest staff group being accident and emergency personnel.

Our accident and emergency crews respond to over 652,000 emergency calls every year (on average a new call every 43 seconds).

Our services are commissioned by organisations known as Clinical Commissioning Groups.

Membership and role of the EMAS Board

EMAS is managed by a Trust Board, comprising of a chair, a chief executive, six executive directors and six non-executive directors.

Trust Board members

Performance and quality of care

Constantly monitoring our performance is essential as it is a vital indicator of how well we respond to patient need and how we can ensure standards of care are not only maintained but continuously improved upon.

Our NHS ambulance service must respond to 75% of Red emergency calls (the most serious and life threatening) within 8 minutes. Red calls can include patients having a cardiac arrest or experiencing severe breathing difficulties. The quicker a patient receives treatment the better the chance of survival.

For all other calls, ambulance services are not measured solely on time, but on how we treat patients and the outcomes of the treatment.

Green calls mean that patients get the right treatment at the right time. Using information given to us by the caller, the most appropriate response is allocated. If the patient’s condition is life-threatening or serious they will receive an ambulance response and a face-to-face assessment will be made. If the condition is non-life threatening a telephone assessment will be made by one of our skilled clinicians who will help direct the patient to the right care (this could be to visit their GP, a minor injury unit or to call 111).

Ambulance Quality Indicators (AQI)

Each month  Ambulancestats, a dashboard of information and statistics is available, showing how we are doing compared with other ambulance services in England. 

View the performance reports here

There are a variety of relevant financial documents relating to EMAS. These can be found on our Trust documents section.

Other information not here can be obtained from:

Deputy Director of Finance  
EMAS Headquarters
1 Horizon Place
Mellors Way
Nottingham Business Park
Tel: 0115 884 5000

Staff and board members salaries and pensions

These are detailed in our Annual Report on the Trust documents section.

EMAS operates under contractual arrangements laid out in the NHS Terms and Conditions of Service (Agenda for Change).

How EMAS is funded

EMAS receives funding from clinical commissioning groups (CCG) for our Accident and Emergency service and non-emergency Patient Transport Services. Our 2016/17 Accident and Emergency contract is to the value of £152.5 million.

Additional funding is received through charitable donations.

Procurement and Tendering Procedures

For information on contracts currently being tendered for and those awarded, please contact:

Head of Procurement
East Midlands Ambulance Service
Salcombe Court
Salcombe Road
Meadow Lane Industrial Estate
DE55 7RG

Read more about this on the Doing business with EMAS section.

NHS Terms and Conditions Supply of Goods Purchased

NHS Terms and Conditions Supply of Services Purchased

National Fraud Initiative 2016/17

We participate in the Cabinet Office's National Fraud initiative: a data matching exercise to assist in the prevention and detection of fraud. We are required to provide particular sets of data to the Minister for the Cabinet Office for matching for each exercise, as detailed here.

View further information on the Cabinet Office's legal powers and the reasons why it matches particular information.

Senior Accountant
East Midlands Ambulance Service HQ
1 Horizon Place
Mellors Way
Nottingham Business Park
Tel: 0115 884 5215

East Midlands Ambulance Service is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for; auditing, or administering public funds, or where undertaking a public function, in order to prevent and detect fraud.

The Cabinet Office is responsible for carrying out data matching exercises.

Data matching involves comparing computer records held by one body against other computer records held by the same or another body to see how far they match.  This is usually personal information. Computerised data matching allows potentially fraudulent   claims and payments to be identified. Where a match is found it may indicate that there is an inconsistency which requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out.

The use of data by the Cabinet Office in a data matching exercise is carried out with statutory authority under Part 6 of the Local Audit and Accountability Act 2014. It does not require the consent of the individuals concerned under the Data Protection Act 1998.

Data matching by the Cabinet Office is subject to a Code of Practice.

For further information on data matching at EMAS, contact:

Nigel Gilbert

Audit Reports

Audit reports are commissioned from both Internal and External Audit to identify any areas for improvement. To obtain copies of external reports, please contact:

Nigel Gilbert
Senior Accountant
East Midlands Ambulance Service HQ
1 Horizon Place
Mellors Way
Nottingham Business Park
Tel: 0115 884 5215


The Annual report is published five months after the end of the financial year. It contains details of EMAS’ year in terms of activity, achievements, financial position and other items that may be of interest to the general public. Copies of the current Annual Report and the previous reports can be downloaded here.

Targets, Aims and Objectives

The Government has set the key performance targets for ambulance services to be:

Red Category Calls – serious, life threatening calls
The target is to respond to 75% of these calls within 8 minutes and 95% within 19 minutes.

EMAS ability to hit these targets is dependant on receiving appropriate levels of funding from commissioners.

Although we monitor performance daily, the Government measures our performance over a 12 month period and over the whole EMAS area, thereby taking an average for the whole year.

Performance figures for the last 4 years (following reconfiguration) are as follows:


  • Red 1 @ 8 minutes - 69.12%    
  • Red 2 @ 8 minutes - 60.83%        
  • Red 19 @ 8 minutes - 87.39%



  • Red 1 @ 8 minutes - 71.57%     
  • Red 2 @ 8 minutes - 70.17%

  • Red 19 @ 19 minutes - 92.76%


  • Red 1 @ 8 minutes - 71.26%

  • Red 2 @ 8 minutes - 71.46%

  • Red 19 @ 19 minutes - 93.82%


  • Red 1 @ 8 minutes - 71.69%

  • Red 2 @ 8 minutes - 75.59%

  • Red 19 @ 19 minutes - 91.85%


  • Red 1 @ 8 minutes - 75.15%

  • Red 2 @ 19 minutes - 92.32% 

Executive Directors are responsible for managing EMAS' affairs on a day-to-day basis under approved Board requirements. They are supported by independently appointed Non-Executive Directors. These have a vital role to play in EMAS' development as their knowledge and experience – in both the private and public sectors – allows them to provide input on all aspects of our activities.

Find out about the Trust Board

Dates of the next Trust Board meeting and relevant papers

EMAS has a wide range of policies and procedures governing how its employees are expected to manage themselves. To obtain a copy of an EMAS policy, procedure or guideline, please contact our Governance Team on telephone number 0115 884 5272.

National Policies are available from the Department of Health website.

If any of the EMAS documents are required in another language, braille or bold or alternative sized font, please contact:

Trust Secretary
East Midlands Ambulance Service
Trust Headquarters
1 Horizon Place
Mellors Way
Nottingham Business Park
Tel: 0115 884 5000


Register of interests    

Register of members' interests   

Freedom of Information disclosure log  

As well as updating our publication scheme, we publish an online disclosure log that identifies all Freedom of Information (FOI) requests received and provides some responses given.

We assess each response to decide if it should be published in the disclosure log and will make a judgement accordingly by typically using the following criteria:    

  • Demonstrable evidence that key decisions have been made within EMAS    
  • If information has been disclosed under direction of a Decision Notice issued by the Information Commissioner   
  • Where a significant public interest lies

We will not publish any requests from a complainant for correspondence on their complaint file.

EMAS disclosure log

Read more about what EMAS does in the Your Service section.