Your local ambulance service
East Midlands Ambulance Service NHS Trust (EMAS) provides emergency 999, urgent care and patient transport services for the 4.8 million people within Derbyshire, Leicestershire, Rutland, Lincolnshire (including North and North East Lincolnshire), Northamptonshire and Nottinghamshire.
We employ over 3,200 staff at more than 70 locations, including two control rooms at Nottingham and Lincoln, with the largest staff group being our accident and emergency 999 crews.
Every day we receive around 2,000 calls from members of the public calling 999 - our accident and emergency crews respond to over 670,000 emergency calls every year.
Our Patient Transport Service (PTS) and volunteer ambulance car drivers currently provide care and transport on over 5,000 journeys to and from routine health appointments each day.However, from 1 July 2012, EMAS will no longer be providing PTS (apart from in North and North East Lincolnshire PCT) because the PCTs who commission this service put the work out to tender and EMAS' bids were unsuccessful.
Below, you can find out more about our services and explains what happens when you call 999 for help in an emergency. We also introduce you to some of the EMAS team - we are ready to help you 24 hours a day.
Our frontline accident and emergency (A&E) teams of community paramedics, technicians, nurse triage advisors, emergency care practitioners, community first responders and volunteer lifesavers are ready day or night to respond to an emergency.
Patient Transport Services (PTS) are also an extremely important part of what we do. Our PTS crews transport patients to and from their hospital, day care and outpatient appointments.
Our services include:
- Emergency care and transport of patients.
- Paramedic services at incidents and medical emergencies.
- Diagnosis and treatment or referral for minor illnesses and
- Patient transport for routine hospital appointments.
- Responding to major incidents and emergencies with our
specialist Hazardous Area Response Team (HART) and with
our air ambulance colleagues.
- Medical cover at major sporting, music and social events.
Always improving our care
We are always looking for new ways to improve our services to patients. We constantly monitor our performance and clinical skills to ensure that we are responding to patients as quickly as possible and providing the best, most appropriate, care we can.
We are also continually improving our vehicles, clinical equipment and technology. In 2010 we invested £9million in a fleet of new state-of-the-art ambulances - fitted out with the latest lifesaving equipment. And soon every EMAS emergency vehicle will be fitted with computers which will help us improve the care provided on scene and also give hospitals the vital data they need to prepare ongoing healthcare whilst the patient is still en route.