Clinical Services
In addition to the provision of an Accident and Emergency service, EMAS also provides various other clinical services to the community.
First Aid
EMAS offers a wide range of first aid courses delivered by experienced healthcare professionals, including:
- First Aid at Work and refresher courses (HSE certified)
- Appointed Person Emergency First Aid
- Basic Life Support CPR
- AED (Automated External Defibrillation)
- Paediatric First Aid
- Manual Handling
We specialise in providing training to private companies as well as schools, the Police and other NHS organisations.
All of our courses are flexible and can be tailored to meet your needs. Further information can be found at http://www.emas.nhs.uk/training
Fist Aid Podcasts
EMAS are pleased to provide 7 MP3 files which can be downloaded on to an iPod or any other MP3 player.
The information is up to date and complies with Resuscitation Council guidelines.
These podcasts can be downloaded from http://www.emas.nhs.uk/training
Events
The Events Team became operational in 2002 as a result of the ever-increasing number of events at which EMAS were asked to provide Paramedic cover. Some of the events covered include those arranged by local football, cricket and rugby clubs, local councils and entertainment venues.
The events team is funded by the individually negotiated contracts and agreements between EMAS and the relevant organisation.
Non-Clinical Services
Patient Information Leaflets / Newsletters
EMAS publishes information leaflets for the public to help them understand in greater detail some of the services we provide, their rights and issues we may face.
- For information about the Trust and our services click here
- For latest news about the Trust click here
- To read our quarterly magazine click here
To find out more about how patient information is used and protected, please download the following two documents at the bottom of this page:
- Patient Information Leaflet
- Protecting Your Information
We are in the process of reviewing the material that is available to members of the public and aim to introduce a raft of leaftets in due course.
Further information can be obtained by contacting the Communications Team at:
East Midlands Ambulance Service HQ
1 Horizon Place
Mellors Way
Nottingham Business Park
Nottingham
NG8 6PY
Tel: 0115 8845131
Patient Advice and Liaison Service (PALS)
We offer confidential help, advice, support and information on health-related matters to patients, their families and their carers who are using any aspect of the ambulance service.
Our PALS team can:
Listen - A confidential listening and support service for any concerns that you may have.
Advise - Immediate advice on how to resolve your concerns.
Help - Help you with your concerns by providing information.
How to contact the EMAS PALS Team:
Telephone us on: Email us at:
0845 299 4112 pals.office@emas.nhs.uk
Alternatively you can write to us at:
East Midlands Ambulance Service NHS Trust
Trust Headquarters, 1 Horizon Place, Mellors Way, Nottingham Business Park, Nottingham, NG8 6PY
For further details on how to make a compliment or comment, raise a concern or make a complaint, please click here.
Advice and Guidance
Freedom of Information - Publications Scheme
The EMAS Publication Scheme can be found at http://www.emas.nhs.uk/freedom-of-information/. Requests for information under the Freedom of Information Act 2000 can be made in writing to:
Matthew Williams
Records Manager
East Midlands Ambulance Service HQ
1 Horizon Place
Mellors Way
Nottingham Business Park
Nottingham
NG8 6PY
Tel: 0115 8845000
Email: foi.foi@emas.nhs.uk
A copy of the Freedom of Information Policy can be obtained from Class 5.
Data Protection - Subject Access
Individuals have the right to see any personal information held about them by EMAS in accordance with the Data Protection Act 1998. In order to access personal information, the Subject Access Form is available through the Data Protection and Subject Access Policy. This can be downloaded from the ICT Section of Class 5.
Corporate Communications and Media Releases
Good communication is central to the work of the East Midlands Ambulance Service and we have a Corporate Communications Strategy in place which lays down the framework that we work within to effectively manage internal and external communications.
The strategy identifies how we manage the Trust’s day-to-day operational activities as we improve our service delivery, engage with our stakeholders and build our reputation. The document:
- Sets out the aims of our communications.
- Clearly identifies the values upon which our communications are built, and the principles which govern our
communications.
- Shows the ways in which our communications will be delivered.
- Sets out how we will judge the success of our communications.
A copy of the Corporate Communications Strategy can be here.
To view copies of our recent press releases and other communications material, click here.
