Patient surveys: Learning from our patients experiences 

The NHS Constitution pledges that patients and the public will be provided with an opportunity to give feedback on the NHS care they receive as individuals, through complaints and surveys. Here at our our Patient Experience Strategy fully sopports this. 

We send out questionnaires four times a year to patients who have had contact with EMAS through either the emergency service or patient transport services. In each quarter 100 PTS patients and 200 A&E patients are randomly selected. All patient information is kept completely confidential and subject to Data Protection and Caldicott principles and guidelines. 

Along with the survey form, all patients receive a an equality and diversity monitoring form and a letter from the Chief Executive explaining the purpose and benefits of the survey and that there is no obligation to take part. 

Feedback is reported to the Trust’s Strategic Learning Review Group where we aim to drive service improvements using patient feedback.

Latest results 2010/11

- Quarter 1, April to June 2010  Click

- Quarter 2, July to September 2010  Click

- Quarter 3, October to December 2010  Click

Annual Report

Patient Experience Annual Report 2010/11  Click

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