East Midlands Ambulance Service NHS - NHS Trust
Patient Experience


At EMAS we value your comments and suggestions and welcome any feedback you have to our staff thanking them for all they’ve done.


Even after experiencing a serious accident, injury or illness, many patients and their families write to our staff thanking them for all they’ve done.


If you’d like to pass on your thanks to a member of staff for the care, compassion or support you, a relative or friend have received, please let us know.


When you contact us, let us know as many details as you can – such as date, time and location – as this will help us to locate the staff involved with your care. 


We like to promote the great work our staff do and when a member of the public has contacted us to say thank you, our Communications Team occasionally like to share the story with a wider audience, for example, in an EMAS publication or with local broadcast and print media outlets.  


If the Communications Team pick your story as one they’d like to use then a member of that team would get in touch with you direct to discuss the options. This, for example, might lead to:


·         Us setting-up some form of reunion event which the media would 

          be invited to attend

·         An extract from your letter being printed in a local newspaper

·         A reporter may get in touch with you to gain a bit more detail about

          what happened and perhaps arrange for a photograph to be taken


 Here are a selection of the compliments we have received about our services:



Colleagues from London Ambulance Service have praised the quick response of  one of our Ambulance Technicians who witnessed a patient collapse while off duty in London. They said: “He took immediate action, recognising the patient was in cardiac arrest and commenced CPR. Following our arrival, he remained on scene and assisted where he could with the resuscitation efforts of the patient. He was happy taking direction and was a great asset to have on scene. The patient received a number of shocks during the resuscitation. It is clear that his quick response to the situation in front of him had a positive impact on the prognosis for the patient. He is a credit to your Trust, and should be proud of the work he did for this patient.


Mrs GB wrote to say: “I would like to thank the paramedic who came to my father in law. What a lovely, friendly guy. He put my father in law at ease (he had not wanted any medical help previously). He is a credit to the service!”


The family of a man who was in a very bad road traffic accident on the M6 near Spaghetti Junction wrote to thank the off-duty female EMAS paramedic who stepped into care for him and saved his life. They say the paramedic stayed until help arrived, that he is now starting to recover and they really want to thank her.  


A Mr MH, who was involved in a serious car accident with his family wrote saying “We are not sure how to say thank you for the help everyone gave on the day, their time, going out of their way and the support given by all. May we send a big thank you to the EMAS crew that turned out to help all three of us yesterday and to the Air Ambulance team for airlifting my dad too. Also thank you to the first responder that came from somewhere before the land crew got there.”


A Mrs JT wrote saying  “I cannot begin to tell you how wonderful the crew who attended were. They are two of the nicest men going. They showed kindness and compassion, and treated my husband like he was a human being rather than just a job. A massive thank you to them both – they did a fantastic job.”


Miss DM, wrote to thank staff who helped her and her 15-year-old son when she suffered a hypoglycemic attack. She said: “I would like to thank the Emergency Medical Dispatcher who spoke to my son and who he said helped to keep him calm whilst the paramedic was driving to our house. I would also like to sincerely thank the paramedic who attended. He was so kind, considerate and thorough in his treatment. I was extremely frightened because I was disorientated until my blood sugar levels returned to normal but he was very patient with me. His calm nature also helped to reassure my son that I was in safe hands.”


The above are just a few examples of the hundreds of 'thank you' messages we receive each year.


Patient Experience


  Contact us


  Please click here to use our online

  contact form.


  Telephone us on:                  

  0333 012 4216 


  Write to us at:

  East Midlands Ambulance Service

  Trust Headquarters

  1 Horizon Place

  Mellors Way

  Nottingham Business Park,


  NG8 6PY