This page explains to you why East Midlands Ambulance Service NHS Trust (EMAS) needs to collect your personal information, how it may be used and your rights.
Why does EMAS collect information about you?
Information is collected to ensure that you receive the best and most appropriate care and treatment.
EMAS also records all 999 calls for the purposes of patient care, staff training and untoward incidents.
Does EMAS use the information for anything else?
Yes. It may also be used for other legitimate reasons, such as:
- Helping staff to review the care provided to ensure the highest
standards of care are maintained
- Training and educating staff
- Managing and planning the Trust:
- Ensuring our services can meet the future needs of patients
- Preparing statistics on the performance and activity of the Trust
- Financial control
However, only general details relating to your health and care will be used. Your personal information will be removed so it will not be possible to identify you.
Is the information given to anyone else?
You may be receiving care from other people within the NHS. In order that we can all work together for your benefit, we may need to share information about you. There are strict control measures in place to ensure that any information we share is only passed to the person who has a right to see it.
Is information used for research?
Yes. Certain information may be used. However, wherever possible, steps will be taken to ensure that you cannot be identified, as an individual, on any information we may pass on. In the unlikely event that you will need to be identified, all reasonable steps will be taken to obtain your consent beforehand. Before any research can be undertaken, certain steps must be taken to obtain agreement from ethics committees.
Information Sharing Agreements
We will sometimes be asked to share information with other organisations. We will always ensure that a formal agreement is in place detailing what the information will be used for and how it will be kept secure and confidential. These agreements are reviewed on an annual basis. A list of the current agreements is detailed in the table below:
What responsibilities does EMAS have regarding your information?
EMAS is committed to managing information we hold about you within the law. The Data Protection Act 1998 legislates for the protection of personal information about living individuals. This Act details how we must process and manage your information, who it may legally be shared with and you rights. Further information on the Data Protection Act 1998 can be found on the Information Commissioner’s website http://www.ico.gov.uk/
What rights do you have?
The Data Protection Act gives individuals several rights with regard to their personal information. These include the right of access to personal information. As an individual, you have a right of access to personal information the Trust may hold about you – this is known as the ‘Right of Subject Access’.
In order to access your information, you will be required to make a written request. You will be asked to supply a form of identification in order that we can be sure we are releasing information to someone who is legally entitled to it. Also, there is a charge of £10.00 for this service. This fee is in line with the Data Protection Act and covers the admin costs for the location and release of the information.
Click here to download a ‘Subject Access’ Form.
The NHS Care Record Guarantee
The NHS has made a commitment to ‘use records about you in ways that respect your rights and promote your health and wellbeing’
This commitment has been made within the ‘Care Record Guarantee’. This document outlines the national NHS approach to how your information is used and who may have access. EMAS is committed to abiding by this Guarantee. Click here to read the full ‘Care Record Guarantee’ http://www.nigb.nhs.uk/guarantee
Click here to read our patient information leaflet
Click here to read our guide Protecting Your Information