East Midlands Ambulance Service NHS - NHS Trust
Website Header 2010 - About us 560

Equality & Human Rights for a better service

EMAS is committed to the active promotion of equality and human rights to ensure fair and equal access to services and ensuring the care and welfare of all patients. This means respecting and involving service users and a range of wider community relations work with people and organisations including Healthwatch, local authorities, equality networks and the voluntary sector.


This demonstrates our commitment to respond to discrimination and harassment, promoting equality of opportunity, valuing diversity and ensuring dignity and respect whilst we provide treatment and care. 


This commitment also extends to the way in which we involve, support, empower and develop our staff.


To help us do this, we collect and use information - such as the composition of our workforce, training provided, instances of bullying or harassment, complaints and compliments received and patient experience stories - to identify any gaps or barriers so that action can be taken to ensure that our services are fair and accessible. This work also helps the Trust to support the requirements of the Equality Act 2010 (especially the Public Sector Equality Duty), Care Quality Commission Standards and the NHS Equality Delivery System.


Our Equality and Diversity Manager Paul Fitzgerald, provides advice and support and drives progress on equalities across the Trust. For example, equality and diversity learning outcomes are integrated into the induction process and essential education, and we have a Diversity Inclusion Group that monitors progress on equality and diversity.


Our focus on equality and diversity is focussed on, but not limited to, the following groups: Disability, Sex, Race, Religion or Belief, Sexual Orientation, Age, Pregnancy & Maternity, Marriage and Civil Partnership. These groups are defined as 'Protected Characteristics' within the Equality Act 2010.


EMAS has signed up to, and is working towards the objectives set out in the NHS Equality Delivery System, which you can read more about by clicking here


A broad range of communities and organisations are involved in our business to ensure equality, fairness and access. This enables people to make informed choices and identify their right to consent to care and treatment, privacy and dignity. For example, we have held events in each of our counties giving local people the opportunity to find out more about the services we provide, to meet staff, share experiences and ask question. We continue to form links with local groups by working with organisations such as the Regional Equality Diversity Partnership (REDP) and through joint NHS collaborative work on equalities, such as our work with Community in Unity in Nottingham and DCHEP partnership in Derbyshire.


You can be better informed and assess how we are doing by clicking here


[ Zoom ]
EMAS at Leicester Pride 2012
[ Zoom ]
Leicester Community Engagement

     To view a copy of our Workforce   

     Race Equality Standard report 

     (published February 2016) please

     click here

Equality logos