East Midlands Ambulance Service NHS - NHS Trust
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Our Better Patient Care quality improvement plan was launched at the end of 2013. We've produced a short film giving an update on developments and how you can be involved. To view the video, please click on the picture below.

 

Better Patient Care - front cover.jpg

If you would like to read the full Better Patient Care plan, please click here

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A national survey will soon be taking place people for their views on the care they received from the ambulance service, after calling 999.  It will focus on people who have received telephone advice and care, rather than those who were visited by a member of ambulance staff.

 

An independent research agency will interview people by telephone, and the results will be used by the Care Quality Commission (CQC) as part of its assessment of the quality of ambulance service care.  East Midlands Ambulance Service will be keen to consider how your views can be used to improve their service. All interviews will be short and completely confidential. Participation is optional: if you take part in the survey it will not be possible to identify you, but if you prefer not to participate it will not affect your NHS care in any way. If you don’t want to be invited to participate, please contact us by email communications@emas.nhs.uk or by telephone 0115 8845000. If you have any general questions about the survey, please contact researchers at the NHS Patient Survey Co-ordination Centre on 01865 208127. 

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East Midlands Ambulance Service NHS Trust’s first priority is to deliver safe, prompt care to our patients. The Trust is committed to openness and will always tell patients if something has gone wrong during their care. The Trust seeks to encourage a culture, which has at its core, the Ten Key Principles of Being Open.

 

Being Open involves acknowledging; apologising and explaining when things go wrong, conducting thorough investigations and ensuring that lessons learned assist in future incident prevention and providing support for those involved.

 

 

  Choose the right NHS treatment

 

Help our ambulances get through traffic

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